Amdocs Highlights ‘Customer Experience Product Suite’ to Meet the Needs of Service Providers in Vietnam
Date: 15-10-2009
HANOI, VIETNAM September 24, 2009 Amdocs, the leading provider of customer experience systems, today highlights a suite of software products to meet the needs of Service Providers in Vietnam. The announcement was made at the Vietnam Telecoms Growth Conference 2009.
Amdocs in Vietnam and across Asia Pacific
Amdocs has been operating in Vietnam and the Asia Pacific region for more than a decade. Backed by 25 years of industry-specific heritage, Amdocs offers a product portfolio - Customer Experience Systems 7.5 - that delivers end-to-end customer-centric solutions designed to enable local Service Providers achieve operational efficiencies at lower cost, introduce services and new products quickly and deliver a differentiated customer experience
Amdocs has an established customer base in Asia Pacific with more than 35 customers in the region. Most recently, Amdocs announced that Viet Nam Telecom National has deployed Amdocs products to manage its partners more efficiently and support new services. Additional customers include B.Mobile Brunei, XL (Indonesia), Maxis (Malaysia), Celcom (Malaysia), Flag Telekom (India), Guangdong Mobile (China), J:COM (Japan), Reliance (India) and True (Thailand).
Fueling Service Provider’s Growth in Vietnam
“With over ninety percent of Vietnam’s population using mobile phones, Service Providers in Vietnam are faced with a number of challenges associated with highly penetrated markets. They need to attract and retain valuable customers, grow subscriber profitability, ensure rapid speed-to-market for new products and services, and reduce and keep operational costs low.” said Tash Stamatelos, director for Amdocs Vietnam. “Amdocs offers innovative products and services that address all these requirements such as supporting network growth, improving the customer experience and reducing customer churn.”
Amdocs customer experience systems (CES) are low cost, modular software applications that can enable rapid introduction of new services, at low risk, and provide immediate value to service providers in Vietnam.
- Supporting 3G Network Roll-Out: Amdocs CES – Cramer OSS (Operational Support Systems) 7.5 – One of the critical business drivers of service providers in Vietnam is the need to support the roll-out of new networks and services. Investment in network infrastructure and service delivery all require management and coordination in order to provide an end service to the customer. This suite of products supports planning, fulfillment and assurance from a common core of shared service and resource management data that enables more cost-effective and efficient operations.
- Delivering a Differentiated Customer Experience through Value Added Services: Amdocs ChangingWorlds Personalized Mobile Portal and Amdocs Interactive Digital Commerce Solution –These solutions enable mobile service providers to fully exploit both traditional and 3G networks and services through an on and off-portal commerce platform and state of the art mobile portal that leverage advanced personalization techniques. Service providers’ customers expect access to the latest and greatest content, organized in a way that’s easy to find and convenient to buy. They need the right tools to capture customer interest, and turn their browsing into buying. Helping users to discover relevant on and off-portal content to meet their individual needs and preferences, improves their experience and promotes higher adoption of mobile internet services and the purchase of mobile internet products, thus delivering real incremental revenues to the mobile service provider.
- Charging Products to Support New Services: Amdocs CES – Charging 7.5T – As a recognized leader in billing software and services, Amdocs has designed this product to enable low cost and rapid time to market, for service providers experiencing growth and needing to monetize new services. Based on a new rating technology, it provides a single architecture for real-time charging across any network, service or payment type. Amdocs Charging 7.5T is certified on low-cost blade servers to support massive subscriber and event growth and reduce the need for significant hardware investment. Amdocs’ internal benchmarking tests estimate that this “Turbo Charging” technology can deliver up to 700 percent performance improvements in rating and charging. In addition, its performance over low-cost servers can reduce up to 70 percent of charging hardware and software costs.
About Amdocs Customer Experience Systems (CES)
Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice; data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience—personalized; participatory and timely across any service; location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios; and transcends traditional business support systems (BSS); operational support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand; loyalty; profitability and competitive leadership. Please visit www.amdocs.com/cesportfolio for more information.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has approximately 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at
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